Frequently Asked Questions
Everything you need to know about your Rafaella experience.
What is your return and exchange policy?
We offer a 30-day return window for all unworn garments with original tags attached. Simply use our online portal to initiate a return or exchange for a different size.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for faster delivery.
How do I find my perfect fit?
Each product page features a detailed size guide. We recommend measuring your bust, waist, and hips to compare against our specific garment dimensions for the best fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Klarna and Afterpay.
How should I care for my Rafaella garments?
To maintain the quality of your clothing, we recommend following the care instructions on the internal label. Most items are machine-washable on a gentle cycle, but delicate fabrics may require dry cleaning.
Can I track my order in real-time?
Yes, once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey until it reaches your door.